Our
Refund Policy
At PrintHood Ghana, customer satisfaction is our top priority. We strive to provide high-quality print products and reliable service. However, we understand that issues may arise. This refund policy outlines the circumstances under which refunds or replacements are provided.
Eligibility for Refunds or Replacements
We offer refunds or replacements under the following conditions:
- Defective or Damaged Products: If the product arrives damaged, defective, or with a printing error caused by us.
Incorrect Order Fulfillment: If the item delivered differs significantly from your order specifications (e.g., wrong size, color, or design).
Non-Delivery: If the order is not delivered within the estimated time frame due to errors on our part.
Non-Refundable Situations
Refunds or replacements are not provided for the following:
- Customer Errors: Mistakes made during the ordering process, such as incorrect designs, sizes, or shipping information.
- Color Variations: Minor color variations between the product and the digital design due to differences in screen calibration and printing processes.
- Change of Mind: Orders cannot be refunded or replaced due to a change of mind after production has started.
Time Frame for
Refund Requests
Refund or replacement requests must be submitted within 2 days of receiving the order. Requests made after this period may not be eligible for resolution.
How to Request a Refund or Replacement
To request a refund or replacement, please follow these steps:
- Contact Customer Support: Email us at [support@yourcompany.com] or call [contact number] with your order details.
- Provide Documentation: Include clear photos of the issue (e.g., damaged product, incorrect item) and a brief description of the problem.
- Return the Product: If required, return the product to our office at [return address]. Customers are responsible for return shipping costs unless the issue is due to our error.
Resolution Process
Once we receive your request:
- We will review the documentation and contact you within 3 business days.
- If the claim is approved, we will either:
- Issue a Replacement: A new product will be sent at no additional cost or
- Process a Refund: Refunds will be processed via the original payment method within 7 business days.
Important Notes
- Refunds or replacements are only issued for orders placed through our official website or authorized platforms.
We reserve the right to deny refund or replacement requests if the claim does not meet the conditions outlined in this policy.
For further assistance, please contact us at info@printhoodghana.com. We appreciate your business and are committed to resolving any issues promptly and fairly.